Have a Good NEWS

psychologists say "emotional intelligence" can help control our thinking and improve our behavior at work and in our personal lives. But what it is, how do you prove ... and can be improved?

was using their emotional intelligence at work? Chances are you invited to this country less than desired, according to a new study that shows the art to identify, understand and manage their emotions - and others - to improve their performance, apparently, is decreased since the beginning of the financial crisis.

A study of 12,400 workers, primarily for managing the population of the United Kingdom from 2001 to 2010, found that increased significantly during the economically strong from 2001 to 2007, fell sharply in 2008 , during the worst of the banking crisis and when the recession began, increased slightly in 2009 and dropped again in 2010.

The report speculates that because of economic uncertainty affects the safety of people, may feel threatened and move into "survival mode" to try to protect what they have. John Cooper, executive director of JCA professional psychologists who conducted the research, said: "Unfortunately, this can make matters worse, workers are less adaptable and responsive to change and may miss opportunities for business or personal."

The term "emotional intelligence" was first used in the world of psychology in 1966, and although several different interpretations have been developed since then, remains a relatively new field. JCA, whose clients include FTSE 100 companies and government agencies, describes it as an "innate human attribute," which, if understood and used wisely, can help us manage our thoughts and feelings to improve our behavior and relationships.

"If we compare the mind to a high performance engine, then the oil is emotional intelligence that allows us to maintain and manage ourselves to make our full potential," JA said in his report, a decade of emotional intelligence.

is divided into two main areas: intelligence and interpersonal intelligence personnel. These, in turn, can be divided into 16 scales, measured by the JCA with their profile information (EIP) psychological questionnaire.

These include the self-esteem and respect for others, self-awareness and awareness of others, emotional resilience, personal power (the extent to which you believe you are in charge and take responsibility for your results in life, rather than see himself as the victim of circumstances or other people), flexibility, authenticity, trust, vision, balance , connecting with others, the emotional expression. conflict management and interdependence

The findings seem to confirm some commonly held assumptions. Although no significant difference between men and women in the overall results, men have a more critical attitude and low self-esteem by others.

In contrast, women tend to be more subject to review low self-esteem and greater for others. Emotional intelligence improves with age, as we develop a more balanced and less dependent, but more comfortable, others.

But the measure of emotional intelligence can also be used to identify areas of development for employees in specific positions. Awareness of where you sit on each scale can help determine if you need additional training to advance, or stand in an industry or sector.

Independent scores than any other occupational group, perhaps because it is a great need to be emotionally intelligent if you are addicted, mostly yourself for business success said Cooper.

People working in the health sector scored significantly lower on self-esteem, which Cooper says it can lead to put the needs of others first. People who work in people with higher scores on the "suspects", reflecting the nature of some aspects of their work, including dismissals, courts and poor performance. Those in the retail sector marked largely self-confidence, do not break easily and be able to connect with people without being too cautious. Employees of technology and financial sectors, which are traditionally less people oriented professions - a lower score than all other groups working in the interpersonal aspects of emotional intelligence

He was so impressed by the impact of different approaches in himself and his colleagues that in the purchase of the stock brokerage firm in March 2011, it was decided to incorporate methods of emotional intelligence used in the management company, including himself. We must ensure that employees feel loved, capable and effective.

"I will always try to understand rather than criticize. Why would someone make a mistake, what can you learn from this experience and how do you move forward with that? "He said.